Hospitals
In healthcare, emotional and functional jobs are intertwined with high stakes. Maintaining dignity during vulnerability is a primary non-clinical job.
22 jobs · 7 teams
What these teams are trying to do.
22 jobs across 7 teams, from our jobs-to-be-done research with operators of this building type.
Clinical Eng1
- Maintain absolute clinical uptime for critical systemsCritical · Constant
Plant Ops1
- Enforce strict airborne infection control and hygiene protocolsCritical · Constant
Admin1
- Provide real-time audit readiness for regulatorsHigh · Constant
Clinical2
- Understand health status and "what comes next" in the care journeyCritical · Frequent
- Manage pain and physical comfort symptomsCritical · Constant
General2
- Preserve personal dignity during physically vulnerable statesCritical · Constant
- Lower anxiety while waiting for procedures or resultsHigh · Frequent
Family1
- Support loved ones without causing medical harm or overstimulationHigh · Frequent
Universal14
- Navigate and find my way efficientlyCritical · Constant
- Feel physically safe and secureCritical · Constant
- Maintain physical comfort for extended periods (temperature, lighting, air quality)High · Constant
- Access clean restrooms quicklyHigh · Frequent
- Manage time effectively and meet deadlinesHigh · Constant
- Access food and beverages convenientlyMedium · Frequent
- Access reliable technology and connectivity (WiFi, charging)High · Constant
- Reduce anxiety and stress associated with the environmentHigh · Constant
- Maintain dignity and privacy (especially in vulnerable physical/emotional states)High · Constant
- Feel valued and recognized as an individual (personalization)Medium · Frequent
- Experience sense of control and autonomy over immediate environmentMedium · Constant
- Build and maintain meaningful relationships and social connectionHigh · Frequent
- Feel sense of belonging and inclusion in the community/environmentHigh · Constant
- Participate in a community and shared purposeMedium · Frequent
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