Hotels & Resorts
Hospitality is about joy and restoration. Jobs range from simple relaxation to high-status social signaling.
18 jobs · 4 teams
What these teams are trying to do.
18 jobs across 4 teams, from our jobs-to-be-done research with operators of this building type.
General2
- Escape daily life and achieve total mental/physical restorationCritical · Constant
- Create memorable, shareable, high-status social experiencesHigh · Occasional
Concierge1
- Experience local culture and authentic destination immersionHigh · Frequent
Guest Svcs1
- Indulge in luxury and "pampering" (elevated pleasure)High · Frequent
Universal14
- Navigate and find my way efficientlyCritical · Constant
- Feel physically safe and secureCritical · Constant
- Maintain physical comfort for extended periods (temperature, lighting, air quality)High · Constant
- Access clean restrooms quicklyHigh · Frequent
- Manage time effectively and meet deadlinesHigh · Constant
- Access food and beverages convenientlyMedium · Frequent
- Access reliable technology and connectivity (WiFi, charging)High · Constant
- Reduce anxiety and stress associated with the environmentHigh · Constant
- Maintain dignity and privacy (especially in vulnerable physical/emotional states)High · Constant
- Feel valued and recognized as an individual (personalization)Medium · Frequent
- Experience sense of control and autonomy over immediate environmentMedium · Constant
- Build and maintain meaningful relationships and social connectionHigh · Frequent
- Feel sense of belonging and inclusion in the community/environmentHigh · Constant
- Participate in a community and shared purposeMedium · Frequent
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